Privacy Policy

At ChrisBrandStore, we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, shop with us, or engage with our custom apparel services. By using our website and services, you acknowledge and agree to the practices described in this policy.

1. INFORMATION WE COLLECT

To provide you with exceptional seasonal and custom apparel experiences, we collect various types of information:

Personal Information:

  • Contact Details: Name, email address, phone number, and shipping/billing addresses
  • Account Credentials: Username, password, and account preferences
  • Payment Information: Credit card details, billing address, and transaction history
  • Custom Design Information: Design specifications, personalization requests, artwork uploads, and custom order details
  • Demographic Data: Age, gender, location, and holiday preferences
  • Purchase History: Products ordered, seasonal collections purchased, reviews, and feedback

Automatically Collected Information:

  • Technical Data: IP address, browser type, device information, operating system, and referring websites
  • Usage Data: Pages visited, time spent on site, click patterns, and interaction with our seasonal collections
  • Cookie Information: Data collected through cookies, web beacons, and similar tracking technologies

How We Collect Information:

  • Directly from You: When you create an account, place orders, submit custom design requests, subscribe to our holiday newsletter, or contact customer support
  • Automatically: Through your interactions with our website and services
  • From Third Parties: Such as social media platforms, marketing partners, and payment processors

2. HOW WE USE YOUR INFORMATION

We use your information to enhance your ChrisBrandStore experience and provide outstanding service:

2.1 Order Processing and Custom Apparel Creation

  • Process and fulfill your orders, including custom and personalized products
  • Create and produce your custom designs with accuracy
  • Communicate order status, shipping updates, and delivery confirmations
  • Handle returns, exchanges, and customer inquiries

2.2 Personalization and Service Enhancement

  • Personalize your shopping experience based on your preferences
  • Recommend seasonal collections and custom apparel options
  • Remember your design preferences and past orders
  • Improve website functionality, design tools, and overall performance

2.3 Marketing and Seasonal Communications

With your consent, we may:

  • Send holiday newsletters featuring new seasonal collections
  • Share exclusive promotions, early access to Christmas and holiday launches
  • Provide custom design inspiration and tips
  • Update you about special occasions and seasonal sales

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

2.4 Legal Compliance and Security

  • Comply with legal obligations and regulations
  • Enforce our terms of service and website policies
  • Protect against fraud, unauthorized transactions, and illegal activities
  • Safeguard our rights, property, and the safety of our customers

3. SHARING YOUR INFORMATION

ChrisBrandStore respects your privacy. We only share your information in these limited circumstances:

With Your Consent: We share information only when you’ve given us explicit permission

Service Providers: We work with trusted third-party partners who assist with:

  • Payment processing and fraud prevention
  • Order fulfillment and shipping
  • Custom product manufacturing and printing
  • Email marketing and customer communication
  • Website hosting and technical support

Legal Requirements: We may disclose information when:

  • Required by law, court order, or legal process
  • Necessary to protect our rights, property, or safety
  • Needed to prevent fraud or investigate potential violations

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

4. DATA SECURITY

Your security is our priority. We implement comprehensive measures to protect your personal information:

  • Encryption Technology: SSL (Secure Socket Layer) encryption for all data transmissions
  • Secure Payment Processing: Industry-standard PCI DSS compliant payment systems
  • Firewall Protection: Advanced firewalls to prevent unauthorized access
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Regular Security Audits: Ongoing monitoring and security assessments

While we employ industry-leading security measures, please note that no online transmission or storage method is 100% secure. We continuously work to enhance our security protocols to protect your information.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Provide ongoing services and support
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

When your information is no longer needed, we securely delete or anonymize it.

6. YOUR RIGHTS AND CHOICES

You have control over your personal information:

Access and Update: Log into your account to view and modify your personal information, saved designs, and preferences

Delete Your Account: Request account deletion by contacting us at [email protected]

Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link or adjusting your account preferences

Cookie Preferences: Manage cookie settings through your browser preferences

Data Portability: Request a copy of your personal data in a portable format

Withdraw Consent: Revoke consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

7. COOKIES AND TRACKING TECHNOLOGIES

ChrisBrandStore uses cookies and similar technologies to:

  • Remember your preferences and custom designs
  • Analyze website traffic and user behavior
  • Provide personalized content and seasonal recommendations
  • Improve website functionality and user experience

You can control cookie preferences through your browser settings, though disabling cookies may limit certain website features.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or partner sites. ChrisBrandStore is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. CHILDREN’S PRIVACY

ChrisBrandStore does not knowingly collect personal information from children under 16 years of age. Our services are intended for adults. If you believe a child has provided us with personal information, please contact us immediately, and we will promptly delete such information from our systems.

10. INTERNATIONAL DATA TRANSFERS

ChrisBrandStore operates from the United States. If you access our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers and service providers are located. By using our services, you consent to this transfer and acknowledge that data protection laws may differ from those in your country.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it’s used
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (Note: ChrisBrandStore does not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

  • Post the updated policy on our website with a new “Effective Date”
  • Notify you via email or prominent website notice
  • Request your consent where required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.

13. CONTACT US

Have questions, concerns, or requests regarding this Privacy Policy or your personal information? We’re here to help!

ChrisBrandStore
Address: 321 15th St, Brooklyn, NY 11215, US
Email: [email protected]
Phone: +1 (601) 493-9692

Our dedicated privacy team is committed to addressing your concerns promptly and ensuring your data is handled with the utmost care.

Thank you for trusting ChrisBrandStore with your personal information. We’re honored to be part of your celebrations and special moments!